Master the basics of workplace communication with the proven instructional techniques and time-tested learning approaches of Means' BUSINESS COMMUNICATION, 3rd edition. With its engaging contemporary design and clear, easy-to-follow instructions, you will quickly sharpen your writing, listening, speaking, computing and research skills while using the latest technology tools. A unique Writing Styles feature helps you build powerful writing skills and effectively maintain reader interest. Integrated ethics and cross-cultural issues help you develop decision-making skills that will serve you well throughout your career. Equipping you with effective communication skills across all media, the book also offers the most current coverage available on smart phones, the Cloud, document sharing, VOIPs, webinars, enhanced security measures and much more.Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.